FAQ
Start by replacing 25% of the current feed with Hungry Eyes fresh dog food from day 1-3, during each meal time.
Increase this quantity to 50% for days 4-7 and day 8 onwards, you could feed a 100% of Hungry Eyes fresh dog food.
Please note the above is a basic guideline, some dogs take to fresh food instantly and some may take a few more days.
When you adopt a rescued dog, it is difficult to know what they were eating before getting home to you. In this case it is easier to feed them fresh food, however, it may take a week to 10 days for their system to settle. So expect loose stools during this period.
We have a feeding guideline you could refer to based on your dog’s weight.
You can start feeding a puppy from the age of 2 months onwards, until then, it is best for the puppy to be on their mother’s milk.
Our dog food needs to be refrigerated. The use by date will be mentioned for refrigerating and freezing our food on the label.
If there is no use by date for freezing, please only refrigerate. This applies to our organ meats & chews which do not require freezing.
If you choose to store our meals in the freezer; please note the best thawing practise for food safety:
Shift the food pack from freezer to refrigerator 24-36 hours prior to feed time.
If you choose to refrigerate our food, you can always serve the food directly off the refrigerator onto their bowl.
If you choose to serve our food warm to your puppy, please transfer the food from the vacuum sealed pack to a microwave safe container and heat the food for 30 to 90 seconds, depending on the quantity of food.
If you have chosen our food box, you can take the lid off the box and put the food box in with the food into the microwave for heating.
If you would like to avoid warming up the food in the microwave, please keep the food out of the refrigerator (in room temperature) for 30-60 minutes before serving the food to your pup.
Once the vacuum seal is open, have the food consumed within 24-48hours. The food still needs to be refrigerated in an airtight container or sealed with a clip on the vacuum pack. This applies for our vacuum sealed food, both for meals & only meat category.
Our fresh dog food stays best only in an insulated ice box for a 3-4 hour drive and once at your destinantion, have the food refrigerated.
For a 5-8 hour trip, please pack in ice gel packs in the insulated ice box and once at the destination, have the food refrigerated.
For the longer journeys of 9-12 hours or more, if time permits, store the food in the freezer upon receiving the order, for the journey, pack in some ice gel packs in the insulated box and once at your destinantion, have the food stored in the freezer. Thaw the food as mentioned in point 5, for best practices of thawing any food.